Shipping Policy

At Mama Proud, we ensure a smooth and timely delivery experience for all our customers. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing

✔️ Orders are processed within 24-48 hours of confirmation.
✔️ Orders placed on weekends or holidays will be processed on the next business day.
✔️ You will receive an order confirmation email with tracking details once your order is shipped.

2. Shipping Time & Delivery

✔️ Standard Delivery: 4-7 business days (depending on your location).
✔️ Express Delivery: 2-4 business days (available for select locations).
✔️ Delivery timelines may vary due to unforeseen circumstances such as weather, courier delays, or public holidays.

3. Shipping Charges

✔️ Free Shipping on orders above ₹[XXX].
✔️ A flat shipping fee of ₹[XX] applies to orders below ₹[XXX].
✔️ Express shipping charges will be calculated at checkout.

4. Shipping Locations

✔️ We currently ship all over India.
✔️ International shipping is not available at the moment.

5. Tracking Your Order

✔️ Once your order is shipped, you will receive a tracking link via email or WhatsApp.
✔️ You can track your order status at any time using the tracking number provided.

6. Address & Delivery Issues

✔️ Please provide an accurate and complete shipping address to avoid delays.
✔️ Mama Proud is not responsible for delays caused by incorrect or incomplete addresses.
✔️ If a package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

7. Lost, Damaged, or Delayed Shipments

✔️ If your package is lost in transit, contact us immediately, and we will assist you in resolving the issue.
✔️ If your product arrives damaged, please share images with us within 24 hours of delivery at info@mamaproud.com or WhatsApp +91 798 222 9495
✔️ Delays caused by courier partners or natural factors are beyond our control, but we will do our best to assist you.

8. Contact Us

For any shipping-related questions, feel free to reach out:

📧 Email: info@mamaproud.com
📞 Phone/WhatsApp: +91 798 222 9495

Thank you for shopping with Mama Proud! We appreciate your trust in us. 💙